WE ARE HIRING

Customer experience, admin & sales manager

About Us
Sage Events is a whole foods catering company that creates unique gastronomic experiences using locally-sourced, organic produce. Inspired by a love for healthy, wholesome food and a deep connection to our land, we offer catering and event services that are luxurious yet mindful. Based in the beautiful Byron Bay, our ethos is simple: Produce food that looks and tastes amazing, which fosters connection and community.

Role Overview
We are seeking a multifaceted individual who can wear multiple hats to join our passionate team. The ideal candidate will assist across various functions, including customer experience management, administrative support, sales, customer relations, and personal assistance to the Director, Tian. This role demands a proactive, organised, and empathetic person who aligns with our values of authenticity, transparency, connection, creativity, community, and kindness.

Key Responsibilities

Customer Experience Management:
- Ensure a seamless and memorable experience for all clients from initial enquiry to post-event feedback.
- Maintain high levels of client satisfaction through excellent service and attention to detail.

Administrative Support:
- Handle day-to-day administrative tasks including scheduling, correspondence, and record-keeping.
- Assist in managing event logistics, vendor coordination, and supply chain management.

Sales:
- Identify potential business opportunities and assist in outreach and sales initiatives.
- Nurture leads, convert enquiries into bookings, and upsell additional services to maximise client satisfaction and revenue.
- Manage client communications and prepare sales presentations and proposals.

Customer Relations:
- Build and maintain strong relationships with existing and potential clients.
- Address client queries, concerns, and feedback in a timely and professional manner.

Personal Assistant to the Director:
- Provide personalised support to the Director, Tian, including managing her schedule, organising meetings, and coordinating travel plans.
- Assist with personal and professional tasks as required to ensure smooth operations.

Qualifications
- Proven experience in a similar role within the hospitality, catering, or events industry.
- Exceptional organisational and multitasking skills.
- Strong interpersonal and communication abilities.
- Proficient in Google Suite and CRM software.
- A shared passion for healthy, wholesome food and an understanding of our company’s ethos.
- Ability to work independently and as part of a close-knit team.
- A proactive and problem-solving mindset.
- Sales-orientated with the ability to nurture leads, convert enquiries, and upsell.

What We Offer
- A nurturing and supportive work environment that values personal and professional growth.
- Opportunities to work on unique and inspiring events.
- The chance to be part of a company that values community, connection, and creativity.
- Competitive salary based on experience.

How to Apply
Interested candidates are invited to submit their resume along with a cover letter outlining their experience and why they’re a great fit for Sage Events.

Please send your application to hello@sageevents.com.au with the subject line “Application for Customer Experience Manager/Admin Assistant Position”.

Join us at Sage Events and be part of a team dedicated to creating beautiful, nourishing experiences.

To apply:

Email: hello@sageevents.com.au
Please include CV & cover letter -
we would love to know more about you!